Patient: Care and Patients

patient: This is the second installment of a two-part series on the opportunity of using patient and financial advocates at hospitals and health systems, according to The Independent. Read part one here. Editor's note This article appears in the March/April 2019 edition of Health Leaders magazine. Whether they're on-staff patient counselors inside hospitals, or working independently for patients, advocates are increasingly important care team members. In-House advocates Since patients often have complex care needs and their care is followed by multiple teams, sometimes communication among providers may be challenging, or patients may not fully understand what the care team is telling them, says Robin Lipkis-Orlando, MS, RN, NE-BC, director of the office of patient advocacy at Massachusetts General Hospital. Advocates can guide patients through healthcare experiences, including care goals and financial responsibilities. (news.financializer.com). As reported in the news.