Customers: Environment Agency and Water

customers: The company's 4.2 million customers will each receive 61 off their bills 17 in 2020-21 and 11 in each of the following four years, according to The Guardian. The Environment Agency said it was continuing to pursue a criminal investigation into Southern Water that began in 2016. The package imposed by the water regulator includes compensation of 123m to customers over five years and a 3m fine. The environmental aspect of the investigation is ongoing and we expect to commence court proceedings soon. It also found that the company, which operates in Kent, Sussex, Hampshire and the Isle of Wight, manipulated its wastewater sampling process and misreported the performance of several sewage treatment sites. Ofwat found Southern Water failed to operate a number of sewage treatment works properly, including by making insufficient investment, which led to equipment failures and spills of wastewater. (news.financializer.com). As reported in the news.