customers: The pressure of daily targets meant compliance officers often bent the rules regarding contacting customers before debts were raised, former staff members claimed.9News has spoken to three former compliance officers who have blown the whistle on what it was like to work as contractors for Centrelink in their debt recovery teams across the country, according to Nine News Australia. Queensland man took own life after learning of Centrelink debt, mum says Robo-debt is Centrelink's automated debt-raising system, which matches yearly income data from the Australian Tax Office ATO with welfare payments made in fortnightly periods, often, critics say, with inaccurate results. To improve your experience update it What happens inside Centrelink's 'toxic' debt recovery offices By Emily McPherson4 35pm Aug 9, employees who worked for Centrelink in executing its controversial robo-debt scheme have claimed they were publicly ranked against each other on staffroom whiteboards according to how many debts they raised. When the system was rolled out by the Department of Human Services in 2016, it faced a huge public backlash. Related Articles'How is this still happening ' Family of man who took his own life over incorrect debt speaks out Welfare crackdown Majority of job-seekers lose pay over missed meetings Queensland man took his own life after learning of Centrelink debt, mum says The department hires contractors through two main recruitment companies Chandler Mac Leod and Adecco to carry out this part of the debt raising process. After recommendations from an ombudsman's review, the department was forced to add another human step in the debt raising process where staff attempt to make contact with the customer and give them an opportunity to prove they don't owe the debt with payslips or bank statements.
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