customers: In the improper cases, customers were confirmed only once, when signing contracts, but were reported as being confirmed twice in internal reports, the company said, according to The Japan Times. The announcement adds to concerns about the Japan Post group's governance capabilities following earlier revelations that Japan Post Insurance Co. and Japan Post Co. engaged in improper insurance sales. The cases involve the violation of internal rules that govern sales of investment trusts to customers age 70 or older, the Japan Post Holdings Co. unit said Friday. ; The rules require staff to check customers' health conditions and their understanding of the terms of the financial products twice, once at the time of soliciting and again with contract signing. Improper procedures were carried out without thinking, to save steps, Masahiro Nishimori, managing executive officer at Japan Post Bank, told a news conference. Of the total cases, 17,700 violations were committed between April 2018 and February 2019, and the remaining 1,891 took place between April 2018 and March 2019 at Japan Post Co., which sells investment trusts on behalf of the bank. As a company, we have a lot to regret, such as giving insufficient guidance and making complicated manuals, he said.
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Tagged under customers, customers age topics.